Ministry of Agro & Rural Industries

1. This Charter is a declaration of the Ministry, incorporating policies, missions, commitments for the village & cottage industries, tiny & micro enterprizes and traditional rural artisans in particular and for the people of India in general.

2. The Ministry of Agro and Rural Industries is responsible for designing and formulation of policy, for promoting the growth of village and cottage industries, tiny and micro enterprises in the country. The actual implementation of the policy is done by the Ministry through the Khadi and Village Industries Commission (KVIC) and the Coir Board. The Prime Minister’s Rozgar Yojana (PMRY) of this Ministry is implemented through the District Industries Centres (DICs) of the States/Union Territories (UTs) and banks, in the rural areas as well as urban areas. The organizations of the Ministry have their own Citizens' Charter

3. OUR MISSION
   
   Our Mission is to support the Village & cottage Industries, tiny and micro enterprises in both urban and rural areas and implementation of Prime Minister's Rozgar Yojana (PMRY) by way of an advocacy role with the various organization of Government, by way of being provider of services to support ARI growth and by the management of programmes through Government and non-Government organisations for the benefit of village and cottage industries. Our object is to promote, aid and foster growth of Village & cottage Industries, tiny and micro enterprises by providing them institutional support in the areas of marketing, export, technology upgradation, training and common facilities services. We aim at providing prompt service to citizens through our field agencies like KVIC/SIDO (Partly) so that the growth of these sectors is enhanced, quality of production is improved and more employment opportunities are generated.

4. OUR VALUES
   
   We are committed to efficient and prompt service with transparency and courtesy in dealing with citizens.

5. OUR COMMITMENT
   
   The Ministry will be dutiful, disciplined and will respect the right of entrepreneurs and associations. The Ministry will maintain and uphold the confidentiality of the personal and business information disclosed to it by citizens. The Ministry will continuously review the provisions and enforcement of laws and regulations in consultation with associations and other groups which help the units.

6. STANDARD FOR GENERAL PROCEDURE
   
   The correspondences, letters received by the Ministry will be acknowledged within 15 days.

7. RESPONSIBILITIES OF OUR CITIZENS
   
   The Ministry expects continuous feed back from citizens on the quality of the services provided to them and on areas in which they expect improvements.

8. ASSESSING OUR PERFORMANCE
   
   The Ministry will share out performance with citizens through the media. The Ministry will hold independent surveys on citizen's perceptions and assessment of our performance.

9. GUIDANCE AND HELP
   
   The information and Facilitation Counter of the Ministry located on the Ground Floor, Gate No.4, Nirman Bhavan, New Delhi provides information on the services and activities of the Ministry and related organizations in the area of tiny, agro and rural industries and their growth. One can visit the counter or make phone calls to it on 011-23062219.

10. COMPLAINTS
    
    In case of any complaint, one may telephone or send a letter or fax or visit our office. However, before lodging such complaint, one may, first of all, use the Information and Facilitation Counter of the Ministry. In case, one is not satisfied, they may take up the matter with the Grievance officer in this Ministry. The address and phone number of the Information and Facilitation Counter and the Grievance cell are:

IMPORTANT ADDRESSES  Information and Facilitation Counter Gate No.4, Ground Floor, Nirman Bhavan, New Delhi-110 011. Tel. No.: 23062219 Grievance Cell Deputy Secretary, Ministry of Agro & Rural Industries Room No. 275-D, Udyog Bhavan, New Delhi –110011 Tel. No.: 23062745

WEBSITES ADDRESSES  Ministry of Agro & Rural Industries   http://ari.gov.in  Khadi & Village Industries Commission  http://www.kvic.org.in Coir Board http://coirindia.org